I'm a product designer who creates user-centered digital experiences. My technical roles have provided me direct insight into how people interact with technology including the frustrations they face and the solutions they need. Combined with my Master's in Information Science at Cornell, I design solutions that are both technically sound and genuinely useful.
May 2025
A research project exploring challenges and solutions for younger adults supporting older relatives with social media adoption. The project culminated in "GenConnect," a design concept for a supportive tech ecosystem.
April 2025
A redesign of Cornell Human Ecology's IT support portal, focusing on improving self-service options and streamlining the support request process. This project transformed scattered support resources into an organized, accessible system that helps users solve common issues independently.
May 2024
Designed and implemented a comprehensive SharePoint knowledge base for Mann Library staff, transforming scattered documentation into an organized, easily maintainable resource. Through user research with library staff, I created an information architecture that improved content discovery and maintenance workflows.
My interest for product design began while working at Mann Library, where I saw firsthand how thoughtful solutions could transform user frustration into satisfaction. Working in technical support gave me unique insights into the pain points people experience with technology and the impact of good design.
Furthermore, my background in game development and IT support has shaped me into someone who can bridge the gap between technical possibilities and user needs. Currently balancing full-time work as an IT Support Technician with my master's in Information Science at Cornell, I'm developing a deeper understanding of how to create digital experiences that are both functional and intuitive. I'm focused on turning research and user insights into practical improvements that make technology work better for the people who use it.
August 2024 - December 2026
May 2024 - Present
April 2023 - May 2024
August 2022 - April 2023
August 2018 - May 2022
July 2020 - June 2022
May 2019 - July 2020